Please provide a screenshot of your Viu user ID to prove that you are the owner/user of
the Viu account, then select “Contact Us” to request to delete your Viu membership
account.
Contact Us
For Android users:
1. Tap “Menu”
2. Select “Terms & Conditions” then “Contact Us”
For iOS users:
For iOS users:
1. Tap “Menu”, then click the Viu icon to enter “My Profile”. page
2. Tap “Edit” in the top-right hand corner and select “Delete this
account”.
3. Select “Delete this account now” and you will be redirected to an
email page. Please send a request after confirming your email’s content.
Website users:
1. Select “Contact Us” on page button
Finding your Viu user ID
For iOS/Android users:
1. Enter the Viu app
2. Click on the Viu avatar in the top left-hand corner to enter the member center
3. After entering the member center, click on the user photo
4. You will then see your user ID below
For Website users:
1. Enter “My Profile” at Viu.com
2. You will then see your Viu user ID
Note: The process takes 10 working days and information contained in this account
cannot be restored once the account has been deleted.