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Frequently Asked Questions

• What is VIU Paid Service?
• How to Connect to Smart TV?
• How can I get a FREE 14-Day Viu Premium Service trial? Will I be notified when my free trial is about to end?
• Why can’t I enjoy Viu exclusive privileges after payment?
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Technical Support

• Why is the streaming quality inconsistent?
• Why is the video streaming not smooth?
• Video cannot be played. Why?
• What should I do if a technical problem occurs when watching?
• The video is cut off suddenly. What should I do?
• Why is there no sound when watching?

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