Those who subscribed via the Viu app and made a purchase using an Apple ID or Google account should follow the advice below.
iOS users can follow these steps or go to website:
1. Go to “Settings” on your iOS device
2. Tap your account
3. Tap “Subscriptions” (if you do not see "Subscriptions”, tap “iTunes & App Store” instead. Now tap your Apple ID followed by “View Apple ID”, then sign in, scroll down to “Subscriptions” and tap “Subscriptions”)
4. Select “Viu Premium Lite HK” or “Viu Premium HK” or “Viu Premium+ HK”
5. Cancel the subscription and confirm your action
Android users can follow the steps below or go to website:
1. Go to the Google Play Store on your Android device
2. Tap “Menu” then “Subscriptions”
3. Select “Viu Premium Lite HK” or “Viu Premium HK” or “Viu Premium+ HK”
4. Select “Cancel subscription”
5. Follow the instructions
After you cancel, the service will terminate at the end of your current billing period.
If you subscribed to Viu Premium or Viu Premium Lite or Viu Premium + service directly via the Viu app or Viu.com, and have been paying by direct payment (excluding App Store or Google Play), go to “My profile” at viu.com, instead of using the Viu app, to cancel your subscription.
If you subscribed toViu Premium or Viu Premium Lite or Viu Premium + service directly via the Viu app or Viu.com, and have been paying by AlipayHK (excluding App Store or Google Play), go to “My profile” at viu.com, instead of using the Viu app, to cancel your subscription.
- If you subscribed to our service via csl, dial 2888 2123 to cancel your subscription.
- If you subscribed to our service via 1O1O, dial 2888 1010 to cancel your subscription.
- If you subscribed to our service via SUN Mobile, dial 7388 7388 to cancel your subscription.
- If you subscribed to our service via Now TV, dial 1833 888 to cancel your subscription.
- Please email cs@nowe.com to inquire about Viu Premium provided by Now E
Note: Uninstalling the Viu app will not automatically cancel your service. Unless otherwise specified at the time of subscription, you must unsubscribe via the App Store, Google Play Store or viu.com (depending on your chosen payment method) at least 24 hours before the next billing date. If you uninstall the app without canceling, your subscription will be automatically renewed and you will continue to be charged.