Video cannot be played. Why? 10 July 2023 05:25 Updated Please ensure your devices is successfully connected to the Internet and your device meets technical requirements. Related articles What are the basic requirements for downloading the Viu app or browsing viu.com? What should I do if a technical problem occurs when watching? Contact Us (South Africa) Why is there just a black screen and no sound when watching? The video is cut off suddenly. What should I do?