Users need to retain these items for the purpose of identity verification and insurance claims:
- Viu User ID
- Official payment record for the service plan to which you subscribe
- Credit card, debit card or bank statement clearly displaying your identity and relevant payment details (where applicable)
- Screenshots of AlipayHK payment records and identity info (where applicable)
- Registration code
- Confirmatory SMS and email from Club Care (including the policy number and effective cover date)