Video cannot be played. Why? 22 January 2021 04:25 Updated Please ensure your computer is successfully connected to the Internet and your device meets technical requirements. Related articles What are the basic requirements for downloading the Viu app or browsing viu.com? What should I do if a technical problem occurs when watching? Contact Us (Hong Kong) Why is there just a black screen and no sound when watching? The video is cut off suddenly. What should I do?