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How do I cancel my Viu Premium Service?

  • Updated

If the need ever arise, please ensure to cancel at least 3 days before the renewal date to avoid recurring fee. Depending on the payment method that you chose upon subscription, the steps to cancel subscription are as below:

Apple: 

If you subscribed to our service through the Viu app and made a purchase with your Apple ID, please see below to cancel your subscription:

For iOS users, please follow the steps below or check the related website (https://support.apple.com/en-hk/HT202039) :

  1. Go to “Settings” on your iOS device
  2. Tap your account
  3. Tap "Subscriptions” (If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap “View Apple ID”, sign in, scroll down to “Subscriptions”, and tap “Subscriptions”.)
  4. Search for Viu subscription.
  5. Cancel the subscription and confirm the action

After successful cancellation, the existing service will be terminated at the end of your current billing period.

Note: Uninstalling the Viu app will not automatically cancel your service. You must unsubscribe via App Store or viu.com (depending on your chosen payment method) at least 24 hours before the next billing date. If you uninstall the app without cancellation, the subscription will be automatically renewed and you will still be charged.

Google:

If you subscribed to our service through the Viu app and made a purchase with your Google Account, please see below to cancel your subscription:

For Android users, please follow the steps below or check the related website (https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en&oco=) :

  1. Open the Google Play Store on your Android device
  2. Tap “Google Profile ” and then Payments and Subscriptions”
  3. Select “Subscriptions”
  4. Search for Viu subscription.
  5. Select “Cancel subscription”
  6. Follow the instructions

After successful cancellation, the existing service will be terminated at the end of your current billing period.

Note: Uninstalling the Viu app will not automatically cancel your service. You must unsubscribe via Google Play Store or viu.com (depending on your chosen payment method) at least 24 hours before the next billing date. If you uninstall the app without cancellation, the subscription will be automatically renewed and you will still be charged.

Etisalat:

To deactivate your Etisalat subscription please follow the below steps:


A. If you have subscribed to Etisalat please follow the below steps:

To cancel your subscription send a SMS from your registered mobile number

Choose the Keyword corresponding to your Partner and package correctly

Sr. Carrier/Partner SMS Deactivation
Daily Weekly Monthly Shortcode
1 ETISALAT C VIU D -

C VIU M

C VIU M2

 1110

OR

B. Raise a request to the Etisalat

OR

C. Raise a ticket to VIU

  1. Launch VIU app
  2. Go to Menu
  3. Click on Contact Us
  4. Do not delete the auto-generated text
  5. Elaborate why do you wish to terminate your subscription
  6. Click on Send button

Huawei:

To deactivate your Huawei subscription please follow the below steps:


A. Deactivate from Huawei app

  1. Launch the Huawei Pay app
  2. Go to Settings > Account Centre> Payment and purchases > Subscriptions/Password-free payments and touch the VIU subscription > Click on the cancel subscription button.

(https://consumer.huawei.com/en/support/content/en-us00729195/#:~:text=Go%20to%20Settings%20%3E%20Account%20center,starting%20from%20the%20next%20month)

OR

B. Raise a request to the Huawei

OR

C. Raise a ticket to VIU

  1. Launch VIU app
  2. Go to Menu
  3. Click on Contact Us
  4. Do not delete the auto-generated text
  5. Elaborate why do you wish to terminate your subscription
  6. Click on Send button

Mada:

To deactivate your MADA subscription please follow the below steps:

A. Raise a request to the MADA

OR

B. Raise a ticket to VIU

  1. Launch VIU app
  2. Go to Menu
  3. Click on Contact Us
  4. Do not delete the auto-generated text
  5. Elaborate why do you wish to terminate your subscription
  6. Click on Send button

Paypal:

To deactivate your PayPal subscription please follow the below steps:

A. Deactivate from PayPal app

  1. Open your settings by clicking the wheel at the top of the app
  2. Select "Automatic Payments"
  3. Select the VIU subscription from the list of payments
  4. Select "Remove PayPal as your payment method" at the bottom of the page - you can also choose from various contact methods if you would rather contact the subscription biller directly
  5. Confirm the cancellation by selecting "Remove"

OR

B. Raise a request to the PayPal Support

OR

C. Raise a ticket to VIU

  1. Launch VIU app
  2. Go to Menu
  3. Click on Contact Us
  4. Do not delete the auto-generated text
  5. Elaborate why do you wish to terminate your subscription
  6. Click on Send button

Alternatively, please contact us for assistance.

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