Video cannot be played. Why? January 20, 2021 00:12 Updated Please ensure your computer is successfully connected to the Internet and your device meets technical requirements. Related articles What are the basic requirements for downloading the Viu app or browsing viu.com? What should I do if a technical problem occurs when watching? Why is there just a black screen and no sound when watching? Smart TV brands and models that support Viu: The video is cut off suddenly. What should I do?