Video cannot be played. Why? 29 December 2022 03:31 Updated Please ensure your devices is successfully connected to the Internet and your device meets technical requirements. Related articles What are the basic requirements for downloading the Viu app or browsing viu.com? What should I do if a technical problem occurs when watching? Why is there just a black screen and no sound when watching? Smart TV brands and models that support Viu: The video is cut off suddenly. What should I do?