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How do I cancel my Viu Premium Service?

  • Updated

If the need ever arises, please ensure to cancel at least 3 days before the renewal date to avoid recurring fees. Depending on the payment method that you chose upon subscription, the steps to cancel the subscription are as below:

Apple:

If you subscribed to our service through the Viu app and made a purchase with your Apple ID, please see below to cancel your subscription:

For iOS users, please follow the steps below or check the related website (https://support.apple.com/en-hk/HT202039) :

  1. Go to “Settings” on your iOS device
  2. Tap your account
  3. Tap "Subscriptions” (If you don't see "Subscriptions," tap "iTunes & App Store" instead. Then tap your Apple ID, tap “View Apple ID”, sign in, scroll down to “Subscriptions”, and tap “Subscriptions”.)
  4. Search for Viu subscription.
  5. Cancel the subscription and confirm the action

After successful cancellation, the existing service will be terminated at the end of your current billing period.

Note: Uninstalling the Viu app will not automatically cancel your service. You must unsubscribe via App Store or viu.com (depending on your chosen payment method) at least 24 hours before the next billing date. If you uninstall the app without cancellation, the subscription will be automatically renewed and you will still be charged.

 

Google:

If you subscribed to our service through the Viu app and made a purchase with your Google Account, please see below to cancel your subscription:

For Android users, please follow the steps below or check the related website (https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en&oco=) :

  1. Open the Google Play Store on your Android device
  2. Tap “Google Profile ” and then Payments and Subscriptions”
  3. Select “Subscriptions”
  4. Search for Viu subscription.
  5. Select “Cancel subscription”
  6. Follow the instructions

After successful cancellation, the existing service will be terminated at the end of your current billing period.

Note: Uninstalling the Viu app will not automatically cancel your service. You must unsubscribe via Google Play Store or viu.com (depending on your chosen payment method) at least 24 hours before the next billing date. If you uninstall the app without cancellation, the subscription will be automatically renewed and you will still be charged.

 

Huawei:

To deactivate your Huawei subscription please follow the below steps:

A. Deactivate from Huawei app

  1. Launch the Huawei Pay app
  2. Go to Settings > Account Centre> Payment and purchases > Subscriptions/Password-free payments and touch the VIU subscription > Click on the cancel subscription button.

(https://consumer.huawei.com/en/support/content/en-us00729195/#:~:text=Go%20to%20Settings%20%3E%20Account%20center,starting%20from%20the%20next%20month)

OR

B. Raise a request to the Huawei

OR

C. Raise a ticket to VIU

  1. Launch VIU app
  2. Go to Menu
  3. Click on Contact Us
  4. Do not delete the auto-generated text
  5. Elaborate why do you wish to terminate your subscription
  6. Click on Send button

Celcom

To deactivate your Celcom subscription please follow the below steps:

A. Deactivate from VIU app

  1. Launch VIU app on Celcom Data network
  2. Go to Menu
  3. Click on My Account
  4. Scroll down and click on “Cancel Subscription” button
  5. You will get a pop up after successful cancellation

OR

B. Raise a request to the Celcom

OR

C.  Raise a ticket to VIU

  1. Launch VIU app
  2. Go to Menu
  3. Click on Contact Us
  4. Do not delete the auto-generated text
  5. Elaborate why do you wish to terminate your subscription
  6. Click on Send button

Celcom (bundle)

To deactivate your Celcom bundle please follow the below steps:

A. Via Celcom Life App - unsubscribe link is provided in the SMS or Via USSD 365 or USSD 118

Via USSD 365:

 

Step 1: Dial *365*2#

Step 2: Press 2 “Watch”

Step 3: Select “Video Walla Plus (premium access)”

Step 4 : Select “Unsubscribe”

Step 5 : Choose from the passes that you wish to unsubscribe

Step 6: An SMS confirmation will be sent once you have successfully unsubscribed to the service.

 

Via USSD 118:

Prepaid

 

Step 1: Dial *118#

Step 2: Press 3 " Add On"

Step 3: Select"Walla"

Step 4: Select "Video Walla Plus (premium access)"

Step 5: Select “Unsubscribe”

Step 6: Choose from the passes that you wish to unsubscribe

Step 7: An SMS confirmation will be sent upon successful unsubscription.

 

Postpaid

Step 1: Dial *118#

Step 2: Press 3 "Other Add-On"

Step 3: Select "Video Walla Plus (premium access)"

Step 4: Select “Unsubscribe”

Step 5: Choose from the passes that you wish to unsubscribe

Step 6: An SMS confirmation will be sent upon successful unsubscription.

OR

B. Raise a request to the Celcom

OR

C. Raise a ticket to VIU

  1. Launch VIU app
  2. Go to Menu
  3. Click on Contact Us
  4. Do not delete the auto-generated text
  5. Elaborate why do you wish to terminate your subscription
  6. Click on Send button

Digi

To deactivate your Digi subscription please follow the below steps:

A. Deactivate from VIU app

  1. Launch VIU app on Digi Data network
  2. Go to Menu
  3. Click on My Account
  4. Scroll down and click on “Cancel Subscription” button
  5. You will get a pop up after successful cancellation

OR

B. Raise a request to the Digi

OR

C. Raise a ticket to VIU

  1. Launch VIU app
  2. Go to Menu
  3. Click on Contact Us
  4. Do not delete the auto-generated text
  5. Elaborate why do you wish to terminate your subscription
  6. Click on Send button

Digi Direct

To deactivate your Digi subscription please follow the below steps:

A. Deactivate from Digi App

  1. Login to MyDigi Apps.
  2. Select 'Settings' and click 'My Subscriptions'.
  3. Select Digital Subscription.
  4. Manage your subscription and proceed with cancellation.

OR

B. Raise a request to the Digi_Direct

 

Maxis

To deactivate your MAXIS subscription please follow the below steps:

A. Deactivate from VIU app

  1. Launch the VIU app.
  2. Go to Menu
  3. Click on My Account
  4. Scroll down and click on the “Cancel Subscription” button
  5. You will get a pop-up after successful cancellation

OR

B. Deactivate via Maxis Portal

OR

C. Raise a request to the MAXIS CS

OR

D. Raise a ticket to VIU

  1. Launch VIU app
  2. Go to Menu
  3. Click on Contact Us
  4. Do not delete the auto-generated text
  5. Elaborate why do you wish to terminate your subscription
  6. Click on Send button

Molpay

To deactivate your MOLPAY subscription please follow the below steps:

A. Deactivate from VIU app

  1. Launch the VIU app.
  2. Go to Menu
  3. Click on My Account
  4. Scroll down and click on the “Cancel Subscription” button
  5. You will get a pop-up after successful cancellation

OR

B. Raise a ticket to VIU

  1. Launch VIU app
  2. Go to Menu
  3. Click on Contact Us
  4. Do not delete the auto-generated text
  5. Elaborate why do you wish to terminate your subscription
  6. Click on Send button

Umobile

 To deactivate your UMOBILE subscription please follow the below steps:

A. Deactivate from VIU app

  1. Launch the VIU app.
  2. Go to Menu
  3. Click on My Account
  4. Scroll down and click on the “Cancel Subscription” button
  5. You will get a pop-up after successful cancellation

OR

B. Raise a request to the UMOBILE CS

OR

C.Raise a ticket to VIU

  1. Launch VIU app
  2. Go to Menu
  3. Click on Contact Us
  4. Do not delete the auto-generated text
  5. Elaborate why do you wish to terminate your subscription
  6. Click on Send button


Alternatively, please contact us for assistance.

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