| If the need ever arise, please ensure to cancel at least 3 days before the renewal date to avoid recurring fee. Depending on the payment method that you chose upon subscription, the steps to cancel subscription are as below: 1. Telco or Razer/Molpay/e-wallet/direct billing : Go to My Account in Viu App > Cancel Subscription > Confirm to complete cancellation > You will receive an notification informing the status of cancellation. 2. Google Play subscription: Launch the Google Play Store app > Tap 'Menu' option on the top left > Select ‘Subscriptions’ > Tap Viu app to unsubscribe. 3. Apple Subscription: Launch App Store > Click on your profile (the top right icon) > Click subscriptions > Tap Viu subscription to cancel 4. Digi EasyAdd subscription: Login to your EasyAdd account > Key in your mobile number and password > Receive TAC number > Go to My Subscriptions > View your Subscriptions > Select Viu from your current list of subscriptions > Click Cancel Subscription 5. Celcom Walla subscription: Click unsubscribe link that from the SMS that you received during subscription or do it through Via Celcom Life App or USSD 365 or USSD 118. 6. UnifiTV subscription: Contact UnifiTV support team for Viu Premium unsubscription. Altenatively, please contact us for assistance. |
